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Total Pet Supply: Products & Services

Total Pet Supply is a company that sells health and wellness products for cats and dogs. They offer a variety of products like Frontline Plus, Frontline Top Spot, Heartgard, Heartgard Plus, Revolution, Nuheart, Advantage, Advantage Multi, Angel Eyes, Program and more. They also sell shampoo's and conditioners for dogs and cats.

Total Pet Supply: Company Background

Total Pet Supply's headquarters is located in BlaineWA. They state, "Total Pet Supply is today's trusted online pet store. We dispense the best quality in over-the-counter products, at the most affordable prices. We have the highest quality of customer service and work hard at developing long lasting relationships with all of our customers and their pets. For your convenience we deliver directly to your door, and are available to assist you day and night, 365 days a year.".

Total Pet Supply: Customer Feedback & Reviews

There are mixed reviews for Total Pet Supply. Some customers are unhappy with the customer service, delivery issues, and the quality of the merchandise. One customer said, "Be careful when using Total Pet Supply. I placed an order July 6 2009 and still have not received it. Called to be reimbursed and I got a run around about my money. I don't know yet if I will get my money back.".

Other people like the pricing, the customer service, and the quality. One customer said, "I had such a great experience with the company. I placed my order in early May and they informed me that my product was back ordered. They then gave me free shipping on my entire order and it ended up only being delayed for 1 week. Will order again.".

Total Pet Supply: Business Credibility & Trustworthiness

Total Pet Supply is not a Better Business Bureau accredited company. On the BBB rating scale of A+ to F, the BBB has given Total Pet Supply a rating of F. They have had 5 complaints in the past 3 years and 1 complaint in the past 12 months. All of the complaints are closed. Most of the complaints were regarding problems with sales issues and delivery issues.

Total Pet Supply: Website Popularity & Google Ranking

Alexa traffic ranker shows Total Pet Supply ranks 742,890 globally and 256,003 in the United States. They have a reputation of 138 sites linking in. The average visitor to this site views about 2 pages per day. The most frequent user of this site are college educated females between the ages of 18-24 with no children.

Google PageRank gives Total Pet Supply a rating of 4 out of a possible 10 points.

Total Pet Supply: Social Media Presence

Total Pet Supply has a Facebook page with 583 likes. They use this page to post tips and they also give out discounts on occasion. They have a Twitter with 794 followers. They update this page frequently. They have a MySpace page with 520 friends. They do not offer any other social media pages at this time.

Total Pet Supply: Website Security & Safety

Total Pet Supply collects and uses personal information for business purposes. They do not sell personal information with third party companies. Please see the privacy policy for more information.

Total Pet Supply offers Truste privacy. They are secured by GEOTrust. They are Identity Theft Protected by SecurityMetrics. They are McAfee secure and tested daily. They use SSL (Secure Socket Layer) technology to ensure personal information is encrypted before being transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Total Pet Supply: Pricing & Packages

Total Pet Supply offers a 125% Price Match Guarantee. If the customer finds the same product at another pet pharmacy, Total Pet Supply will match the price and beat it by 25%. This offer is valid for up to 7 days of purchase. All products must be in stock. Products must also not be expired.

Total Pet Supply: Shipping Rates & Policies

Total Pet Supply offers the following shipping methods:

  • Free Shipping - Receive FREE standard shipping on all orders over $99.
  • Year Shipping - Pay $15.00 and receive standard shipping for the rest of 2012.
  • Pay As You Go - Pay $9.95 per order, each time for standard shipping.

Shipping takes about 8-12 business days.

Total Pet Supply: Payment Methods Accepted

Total Pet Supply accepts payments via Visa, MasterCard, JCB, Diners Club and Google Check out. They do not accept cash, checks or money orders. They do not offer any other payment methods at this time. They do not offer any Bill Me Later options. All items must be paid in full at the time of check out.

Total Pet Supply: Returns, Refunds & Exchange Policy

Total Pet Supply states, "We 100% guarantee our customer's satisfaction! If you are not completely satisfied with your purchase from Total Pet Supply, simply contact us within 30 days of receiving your order to let us know why. If we are unable to make it right, we will happily explain our return procedure. All sale items are a final sale.

Total Pet Supply: Product images & screenshots
Total Pet Supply Coupons
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